Privacy Policy

This policy (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Who we are

“We” or “us” means “our site” – refers to the website you are currently viewing and is owned by Claridge House. We are committed to protecting the privacy of our customers and the responsible management of personal information in accordance with Data Protection Laws, including the Data Protection Act 1998, its successor, and applicable data protection regulations including the General Data Protection Regulation (GDPR).

For the purposes of Data Protection Laws, we are the data controller in relation to your data. You can contact us via our contact page, email, or phone.

By contacting us, using our services, or visiting our website, which is owned and controlled by us (“our site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.

Information we collect from you

We may collect and process the following data about you:

• Information you give us.

You may give us information about you by making a purchase, filling in forms on our site or by corresponding with us by phone, e-mail, or otherwise. This includes information you provide if you register to use our site, purchase; a retreat, course, accommodation or shop products from our site, make a donation via our site, subscribe to our newsletter, participate in social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, date of birth, financial information, personal description, dietary requirements, medical conditions, allergies, dependents’ personal information, next of kin details, and employment status/history.

• Information we collect about you.

With regard to each of your visits to our site we may automatically collect the following information:

• Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

• Information we receive from other sources.

We may receive information about you from third parties such as online travel agents or booking engines. When that data is collected from you, you should be informed by those third parties at that stage that it may be shared internally by us and combined with data collected from multiple sources. On rare occasions, we may work with  third parties (including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

We also receive information about you from cookies. For more information about cookies, please view our Cookies Policy.

Uses made of the information

We use information held about you in the following ways:

• Information you give to us.

We will use this information to:

• Notify you about changes to our service;
• Ensure that content from our site is presented in the most effective manner for you and for your device.

Where you have indicated to us that you are happy for us to do so, we may also use this information to:

• Provide you with special offers on Claridge House retreats, courses, accommodation and shop items.  If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please leave the relevant box blank situated on the form on which we collect your data.

• Information we collect about you.

We will use this information to:

• Administer our services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes;
• Improve our site to ensure that content is presented in the most effective manner for you and for your device;
• Allow you to participate in interactive features of our services, when you choose to do so;
• Keep our services, site and premises safe and secure;
• Measure or understand the effectiveness of our service.

• Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we can share your personal information with:

• Our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the law;
• Anonymously, with analytics and search engine providers that assist us in the improvement and optimisation of our site or business.

We will disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or our safety, the safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from will be stored within the United Kingdom. By providing us with your personal data, you agree to this storing, and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to:

• Access all the personal data we hold about you;
• Request the amendment or update of inaccurate or incomplete personal data;
• Request the erasure of personal data that is no longer necessary for the purposes for which it was collected or processed or if you withdraw your consent;
• Object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Restrict the processing of your personal data in certain circumstances;
• Request the portability of your personal data to another party;
• Withdraw your consent at any time where we rely on your consent to process your personal data.

You can exercise your rights by contacting us via our contact details listed on our site. We may verify your identity before fulfilling your request to ensure that the correct information is provided to the correct individual.

Data retention

We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services. If you cease to use our services, your personal data will be anonymised for statistical purposes shortly after you stop using our services. Where there is a statutory duty to keep personal data, we will keep it as long as it is necessary, for example, for the prevention and detection of fraud.

Complaints

If you have any concerns about our services, please contact us at our contact page. You also have the right to lodge a complaint with a supervisory authority. In accordance with Data Protection Laws, a data subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work, or of an alleged infringement of the GDPR. For the UK, this is the Information Commissioner’s Office (ICO). You may find their details at ICO.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.